Help and FAQs

Hopefully we've covered everything below, but please drop us an email if you have a question that is not answered here!

hello@caboodle.dog

General FAQs

How does the subscription work?

With a Caboodle subscription, we've got your dog's food covered, let us to the measuring, portioning, careful curation and delivery...

Leaving you to enjoy the experience, it's one less thing to worry about with our flexible subscription service to keep you and your dog delighted every day.

Here's how it works....

Step 1. Fill out the short questionnaire about your dog, so we can recommend the Caboodle for you.

Step 2. Join one of our flexible subscription plans by adding to basket a weekly or four week Caboodle pack.

Step 3. You'll then receive your Caboodle Stack every week or 4 weeks (depending on the subscription you've chosen) and the billing will be sent out in line with your preferred delivery schedule. We will always email you to remind you about upcoming billing (with options to postpone or cancel your subscription) a couple of days before they are due.

By choosing a 4 week delivery schedule, you can make significant savings compared to buying Caboodle on the weekly subscription.

The subscriptions are completely flexible and you can set your delivery schedule to a frequency that suits you and you can cancel at anytime - No questions, No hassle!

What ingredients are in Caboodle?

All food products in your Caboodle stack is made in the UK and the EU and you can find full details HERE

Can I have a free Caboodle sample?

We currently do not provide free samples of Caboodle. If you are unsure we recommend joining our weekly subscription and if there is anything wrong with your order or if you're not completely happy, we'll offer you our 100% Caboodle money back guarantee - with no question, no quibble, no hassle!

We'll be sorry to see you go but we'll simply refund you your payment in full.

How much does Caboodle cost?

It depends on the size of your dog and a number of other questions (in the short questionnaire) but weekly stacks start from as little as £28 and include seven daily boxes of portioned food with wet and dry food, treats and a chew in each daily box.

How will Caboodle save me time and money?

We're committed to feeding dogs delicious and nutritious food in the right amount. This means we've spent time finding the best nutrient rich ingredients to go into our daily boxes with proven functional ingredients like prebiotics, glucosamine and chondroitin. We're also doing the measuring and portioning for your dog, so you don't have to.

In addition, we're the first brand to bring everything together in one place, so wet food, dry food, treats and chews in every daily box.

Caboodle is your one-stop-stack for everything and when you add up what you're currently feeding on a daily basis you'll find we’re similar, if not better value.

How should I best introduce Caboodle?

If your dog is healthy with no allergies or intolerances and used to a mix of wet and dry food then you could start using Caboodle straight away.

However for more sensitive tummies, we would recommend that you phase out your existing food and gradually increase the amount of Caboodle over a period of 5-7 days.

How should I feed Caboodle?

It's your choice! You know your dog best and we've designed Caboodle in a way that gives owners options to feed wet or dry in the morning or evening, with treats throughout the day and a chew a night.

Can I use Caboodle if my dog has allergies?

Please refer to our product composition details, if you're still unsure please don't hesitate to get in touch with us via email or phone at: hello@caboodle.dog or 0800 888 6432

What if my dog doesn't like the food?

If there is anything wrong with your order or if you or your dog are not completely happy, we'll offer you our 100% Caboodle money back guarantee - with no questions, no quibble, no hassle! We'll be sorry to see you go and we'll simply refund you your full payment back via the payment method you used.

How do I store my Caboodle stack?

Simply find a spot in your kitchen for your Caboodle stack - all our food is packed in a way which means it can be stored safely at room temperature.

No more overnight defrosting (hurray!).

Once opened if you prefer to split the wet food portions you should put the remainder in the fridge and use within 24 hours. Hate open wet food in your fridge? Then please please get in touch as we try to find a solution that suits you: hello@caboodle.dog or 0800 888 6432

Delivery and Returns FAQs

How long will delivery take?

Your stack will arrive within 48 hours of ordering. We will send you a confirmation email once you have placed your order to tell you this. Sometimes your stack arrives a little earlier than that but don't worry we will text you and let you know when we are on our way.

Do you deliver outside of the UK?

Not yet, we are only delivering in the UK at the moment.

Returns policy

We love to talk here at Caboodle so if there is anything wrong with your order or you aren't completely happy with your stack please get in touch with us within 14 days at hello@caboodle.dog

Subscription

If you are a customer of Caboodle, you have the right to cancel your contract with us for any unused and unopened products within a period of fourteen (14) days starting the day after your receipt (or receipt by someone identified by you) of the products as reflected by the carrier’s recorded date of successful delivery, provided they are in re-saleable condition. To exercise your right to cancel, you must inform us of your decision via email, telephone or post.

Contact details: hello@caboodle.dog

Telephone: 0800 888 6432

Address: First Floor Formal House, Tall Trees Estate, Bagendon, Cirencester, Gloucestershire, GL7 7JE

The refund will be made in the form of the original payment. You bear the cost of return shipping costs, unless the products are defective or damaged.

Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at hello@caboodle.dog with your order number and a description of the problem. If your order arrives damaged when it gets to you, please get in touch and we’ll be happy to arrange for a refund or replacement of the damaged items. On the rare occasion where a parcel goes missing, we will raise a claim with the courier. Please note claims will not be accepted if you have asked UPS to leave the parcel in a safe place including on your front porch, and in these cases the liability falls with the consumer or customer. During the pandemic, UPS and other couriers are taking precautions to minimise contact including contactless deliveries. You will receive a text notification for when your parcel will be delivered. If you won’t be home please update your safe place or delivery date via the link provided in the text from UPS.

Non-returnable items

Any product that has been opened or is not in a re-saleable condition cannot be accepted as a return.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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