FAQs

Caboodle combines and tailors all of a dog's food, treats and chews each day - measuring, daily portioning, menu curation and delivery included. Process: 1) Fill out the short questionnaire, 2) Choose one-time purchase or subscription plan and checkout, 3) Receive personalised Caboodle meals - subscribers are billed on their preferred schedule with a reminder email 7 days before billing. Customers manage their subscription (move, skip, cancel) via an activated account, accessible from the account icon or the 'manage subscriptions' link in emails.

Weight brackets help customers navigate between sizing options. Customers can move up or down in size at any point. Activity level, body condition, metabolism and neuter status all affect calorie needs, so sizing won't be perfect for every dog - a post-purchase check-in programme is in place to make sure it's working well.

A Caboodle Sample Tray is available for £6.99 with free UK delivery, as a low-commitment way to try the brand.

Caboodle uses nutrient-rich ingredients with functional additions like prebiotics, glucosamine and chondroitin, and does the weighing/portioning for the customer. It combines wet food, dry food, treats and chews in one daily box

Healthy dogs with no allergies already used to a wet/dry mix can start straight away. For more sensitive dogs, phase out the existing food and gradually increase Caboodle over 5-7 days.

Flexible - wet or dry can be fed morning or evening, with treats through the day and a chew at night, to suit the owner's preference.

Check the product composition details; contact hello@caboodle.dog or 0800 888 6432 if unsure.

All food is packed to be stored safely at room temperature - no defrosting needed. Once opened, unused wet food portions should go in the fridge and be used within 24 hours.

Meals usually arrive within 24 - 48 hours of ordering, with a confirmation email sent on order. Delivery is charged at £5.99. Orders placed after midday on a Friday are processed the following Monday.

No, delivery is UK only at the moment.

Contact hello@caboodle.dog within 14 days if anything is wrong or unsatisfactory. As a subscription customer, there is a 14-day right to cancel for unused/unopened products in re-saleable condition, counted from the day after delivery. Cancellations can be made by email, phone or post. Refunds are issued to the original payment method; return shipping is paid by the customer unless products are defective or damaged. Contact: hello@caboodle.dog / 0800 888 6432 / Caboodle Pet Brands, Watermoor Point, Watermoor Road, Cirencester, Gloucestershire, GL7 1LF.

Any product that has been opened or is not in re-saleable condition cannot be accepted as a return.

Customers are notified once a return is received and inspected, and told whether the refund is approved. Approved refunds are automatic to the original payment method; bank/card processing times may vary.