Returns Policy
We love to talk here at Caboodle so if there is anything wrong with your order or you aren't completely happy with your stack, please get in touch with us within 14 days of receipt at hello@caboodle.dog.
Subscription
If you are a customer of Caboodle, you have the right to cancel your subscription plan with us for any unused and unopened products within a period of fourteen (14) days starting the day after your receipt (or receipt by someone identified by you) of the products as reflected by UPS’s recorded date of successful delivery, provided they are in re-saleable condition.
Any returned goods should be shipped to Caboodle Pet Brands, Unit 2B, Tall Trees Estate, Bagendon, Cirencester, Gloucestershire, GL7 7JE.
To exercise your right to cancel, you must inform us of your decision via email, telephone or post. Any returned goods should be shipped to Caboodle Pet Brands, Unit 2B, Tall Trees Estate, Bagendon, Cirencester, Gloucestershire, GL7 7JE.
Contact details: Email: hello@caboodle.dog
Telephone: 0800 888 6432
Address: First Floor Formal House, Tall Trees Estate, Bagendon, Cirencester, Gloucestershire, GL7 7JE
The refund will be made in the form of the original payment.
It is the customer’s responsibility to bear the cost of return shipping costs, unless the products are defective or damaged (photographic proof to be provided).
Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at hello@caboodle.dog with your order number and a description of the problem. If your order arrives damaged when it gets to you, please get in touch and we’ll be happy to arrange for a refund or replacement of the damaged items.
On the rare occasion where a parcel goes missing, we will raise a claim with the courier. Please note claims will not be accepted if you have asked UPS or DPD to leave the parcel in a safe place including on your front porch, and in these cases the liability falls with the consumer or customer. During the pandemic, UPS and other couriers are taking precautions to minimise contact including contactless deliveries. You will receive a text notification for when your parcel will be delivered. If you won’t be home please update your safe place or delivery date via the link provided in the text from UPS or DPD.
Non-returnable items Any product where the inner trays have been opened or is not in a re-saleable condition cannot be accepted as a return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.